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Peaches has answers.
Track my order
Discreet shipping
Returns & replacements
Peaches' Points
Payments & billing
Contact support
Orders & Shipping
How long does processing take?
Most orders are processed within 1–2 business days.
Once your order ships, you’ll receive a tracking number by email.
Business days do not include weekends or holidays.
How long does shipping take?
After processing:
Standard Shipping: 3–5 business days
Expedited options: Available at checkout
Delivery estimates are shown before you complete your purchase.
Do you offer free shipping?
Yes.
Standard shipping is free on orders over $69
(calculated before tax and after coupon codes).
Orders under $69 ship for a flat rate of $9.99.
How discreet is shipping?
Your privacy is extremely important to us.
Orders ship in plain, unmarked boxes or padded mailers
No logos or product descriptions appear on the package
The return address lists our shipping department
Billing appears as PSV LLC on statements
No one will know what’s inside.
What name appears on my billing statement?
For your privacy, charges will appear as:
PSV LLC
This helps keep your purchases discreet.
Can I cancel or change my order?
You may cancel your order before it has been processed for shipping.
Once a tracking number has been generated, the order is considered shipped and cannot be canceled.
If you need help, contact us as quickly as possible.
What if my package is returned or refused?
If a package is:
Refused by the customer
Returned due to an incorrect address
The following applies:
A 20% restocking fee will be deducted
Original shipping costs are non-refundable
Any credit will be issued to the original payment method
Customers are responsible for additional shipping charges if they request re-shipment.
What if my package is damaged?
If your shipping box arrives:
Opened
Re-taped
Visibly damaged
Notify the carrier immediately or refuse delivery.
If you discover hidden damage or missing items, contact us within 48 hours and keep all original packaging.
What if my item is defective?
If you receive a defective product:
You must report it within 7 days of delivery
Email cs@pinkslipvibes.com
Include your order number and description of the issue
We may request a photo or video for verification.
Once approved:
We will issue a Return Authorization (RA#)
Refunds for defective items are issued as a credit to the original payment method
Credits are processed within 3 business days of approval
Returns & Refunds
Do you accept returns?
Due to the personal nature of intimate products and health regulations:
All sales are final.
We cannot accept returns or exchanges on:
Opened intimate toys or devices
Lingerie or apparel
Seasonal/holiday items
Unauthorized returns will be disposed of for safety reasons and no refund will be issued.
Why are all sales final?
Intimate products fall under strict federal and state health regulations.
For the safety of all customers, we cannot resell returned personal items.
Products & Safety
Are your products body-safe?
Yes.
We source products from reputable manufacturers that follow industry safety standards.
Many of our products are made from body-safe materials such as:
Medical-grade silicone
ABS plastic
Stainless steel
Glass
If you have material sensitivities, always review the product description before purchasing.
How do I clean my product?
Cleaning instructions vary depending on the material.
In general:
Wash with warm water and mild soap
Or use a toy cleaner specifically designed for intimate products
Allow to fully dry before storing
Always refer to the manufacturer’s instructions included with your product.
Can I use any lubricant?
Not all lubricants are compatible with all materials.
For example:
Silicone-based lubricants should NOT be used with silicone toys
Water-based lubricants are generally safe for most materials
Always check the product description and follow manufacturer guidance.
What should I do before first use?
Before using your product:
Wash it according to the instructions
Inspect for any visible defects
Read the included safety information
If you notice anything unusual, contact us before use.
Are your products new?
Yes.
All products sold on our site are brand new and unused.
Due to health regulations, returned intimate products cannot be resold.
How should I store my product?
Store your product:
In a clean, dry place
Away from direct sunlight
Separately from other silicone products (if applicable)
Many products include a storage pouch. If not, consider storing them individually to preserve material quality.
Are batteries included?
Some products include batteries, while others require them separately.
Battery requirements (if applicable) are listed on the product page.
Rechargeable items include a charging cable.
Is my information kept private?
Yes.
We use secure checkout encryption and do not sell your personal information.
For billing discretion, charges appear as PSV LLC.
Your privacy is always respected.
Are your products tested?
We only work with manufacturers who adhere to quality control standards. However, we recommend testing your product upon arrival to ensure it functions properly.
If your item is defective, please refer to our Defective Item policy.
Payments & Billing
What payment methods do you accept?
We accept all major credit and debit cards, including:
Visa
Mastercard
American Express
Discover
Available payment methods are displayed securely at checkout.
Is checkout secure?
Yes.
Our checkout is protected with secure SSL encryption to safeguard your personal and payment information.
All transactions are processed through PCI-compliant payment gateways.
We do not store your full credit card details on our servers.
What will appear on my bank or credit card statement?
For your privacy, charges will appear as:
PSV LLC
There will be no reference to product names or adult items on your statement.
When will I be charged?
Your card is charged at the time your order is placed.
You will receive an order confirmation email immediately after payment is successfully processed.
Why was my payment declined?
Payments may be declined for several reasons, including:
Incorrect billing address or ZIP code
Insufficient funds
Card expiration
Bank security filters
If your payment is declined, we recommend:
Double-checking your billing details
Contacting your bank
Trying a different card
Can I split payment between multiple cards?
At this time, we are unable to split a single order across multiple payment methods.
I don’t recognize a charge from PSV LLC. What should I do?
If you see a charge from PSV LLC and have questions, please contact us before filing a dispute with your bank.
We’re happy to review your order details and clarify anything.
Bank disputes can delay resolution and temporarily prevent refunds from being processed.
Is my information kept private?
Yes.
We use secure checkout encryption and do not sell your personal information.
For billing discretion, charges appear as PSV LLC.
Your privacy is always respected.
Is my purchase confidential?
Yes.
We value your privacy. Your personal information is used only to process and fulfill your order in accordance with our Privacy Policy.
Peaches' Points
What are Peaches Points?
Peaches’ Points are our way of rewarding you for being part of the Pink Slip Vibes community.
You earn points when you:
Shop with us
Leave approved product reviews
Celebrate your birthday
Participate in special promotions
Points can be redeemed for instant savings at checkout.
How do I earn Peaches Points?
You currently earn:
10 points for every $1 spent
100 points for each approved product review
500 points on your birthday
500 points if selected as our monthly HR Horror Story winner
Points are added to your account automatically once qualified.
How do I redeem my points?
You can redeem your points directly at checkout.
Available redemption tiers:
500 Points = $5 off
1,000 Points = $10 off
2,000 Points = $20 off
5,000 Points = $50 off
10,000 Points = $100 off
Minimum redemption: 500 points
No codes required.
Do I need a code to use my points?
No.
Points apply directly through your account during checkout. No coupons or manual entry required.
When are points added to my account?
Purchase points are typically added after your order is completed.
Review points are added after your review is approved.
Birthday points are added on your birthday (make sure your date is saved in your account).
Do Peaches Points expire?
Currently, Peaches Points do not expire as long as your account remains active.
Can I combine points with coupon codes?
Points may be combined with eligible promotions unless otherwise stated.
Some promotional offers may limit additional discounts.
What happens if I return an order?
If an order is refunded or canceled, any Peaches Points earned from that purchase will be deducted from your balance.
Is there a limit to how many reviews I can earn points for?
You may earn points for approved reviews on products you have purchased.
We reserve the right to remove points for spam or duplicate submissions.
What is the HR Horror Story reward?
Each month, we select one standout story submission.
The winner receives 500 Peaches Points.
Stories are shared publicly but remain anonymous — no names, no companies.
Can I transfer my points to someone else?
Peaches Points are non-transferable and may only be used by the account holder.
Can I redeem points for cash?
No. Peaches Points have no cash value and may only be redeemed for discounts on eligible purchases.
Account Help
Do I need an account to place an order?
No.
You may check out as a guest.
However, creating an account allows you to:
Track your order history
View tracking information
Earn and redeem Peaches Points
Save your information for faster checkout
How do I create an account?
You can create an account during checkout or by clicking “Account” at the top of the page.
Simply enter your email address and create a password.
How do I reset my password?
Click “Account” at the top of the page and select “Forgot Password.”
Enter the email address associated with your account, and we’ll send you instructions to reset it.
If you don’t see the email, check your spam folder.
I didn’t receive my password reset email. What should I do?
Confirm you entered the correct email address
Check your spam or junk folder
Wait a few minutes and try again
If you’re still having trouble, contact us and we’ll help.
How do I view my orders?
Log into your account and select “Orders.”
There you can:
View past purchases
Check order status
Access tracking information
How do I update my account information?
After logging in, you can update:
Email address
Password
Billing and shipping addresses
Changes can be made in your Account Settings.
How do I add or change my birthday for Peaches Points?
Log into your account and update your profile information.
Make sure your birthday is saved before your special day to receive your bonus points.
Can I delete my account?
If you would like your account removed, please contact our support team.
We’ll process your request in accordance with our privacy policy.
Is my account information private?
Yes.
Your personal information is used only to process orders and manage your account.
We do not sell your personal information.
For billing discretion, charges appear as PSV LLC.
Why can’t I see my Peaches Points?
Points are added after qualifying actions (such as completed purchases or approved reviews).
If you believe points are missing, contact us with your order number and we’ll review your account.
Can I change my email after placing an order?
If your order has not yet shipped, contact us immediately and we’ll do our best to update your information.
Once an order has shipped, changes may not be possible.